Housekeeping Mallorca

Our company was established in 2002 offering services to holiday homes, private households and housing communities in Mallorca. Often services are discussed, but when you really need reliable service you know that we don’t just talk about it – we do it. Our staff liase with the customer and together we find the best solution. Of course, with only top quality service. Cala d'Or DOMESTIC CLEANING, IRONING, WASHING AND GENERAL HOUSEKEEPING We take pride in our range of domestic services. Choose Beck and Call Services because: • our maids are vetted, well paid, and insured • our maids clean and iron for the same price • our maids can even buy cleaning materials on your behalf • the same maid comes regularly at the time and day of your choice • we supervise work quality and provide ongoing support • we respond to last-minute requests • we offer full house-keeping and household management services • from the arrangement of towels to surface polishing - you will see a five star standard! Please read through for extra information. Maids: vetting, recruitment, training, status and house security Our responsibility to you is to send someone to your home who is 100% reliable. We pay great attention to detail in order to exceed your expectations. Our maids have extensive housekeeping experience and will already be working for our other clients. If requested, we will provide references. New cleaners are recruited through a strict vetting procedure, which includes: a) proof of identity b) proof of address, including bank statements, utility bills, etc c) references from their other clients and a personal recommendation from somebody whom we know d) security checks on the Mallorca address and - in some cases - in the country of origin f) a thorough selection interview. Once selected, a new cleaner has to attend induction days, working with a maid who is experienced in our standards and operational procedures. During the first few days, a supervisor makes visits to the houses where a maid is working for a new client. Our vetting procedures and the quality of our work make clients confident in entrusting maids to have access to their homes and even to have keys and to work on their own (unless, of course, the client prefers to be at home). We ask maids to adhere to a very strict operational procedure regarding the use of and the return of keys Service specification, booking procedures and permanent maids selection When you call us we will ask for the following: the size of your property, its location, cleaning instructions, your preferred day/s of the week and any other relevant information. We offer an initial house visit free of charge. We meet you to discuss details and give our recommendations. Alternatively, we can make arrangements on the 'phone. Whatever your instructions - we follow them! Once we have agreed the details and you have signed the contract we send a cleaner. If you are not happy with certain aspects of the service we immediately rectify the situation. In the unlikely event that you do not approve of the maid working for you, we provide a replacement. The maid working for you will always be the same unless there are circumstances beyond our control; she will follow set working days and hours. The minimum cleaning session is normally three hours. This ensures that the job is well done and avoids long travel time for short sessions. Should you request a shorter time we are happy to discuss this with you. Service organisation: supervision, quality control, operational guidelines All our maids follow operational guidelines and standards based on our company policies for health and safety, security and quality of service. There is a written set of procedures for the maids. We pay special attention to confidentiality, house security, personal safety, punctuality, operating special equipment and materials, cleaning of special surfaces. We meet our maids in our office or at their work place on a monthly basis and they can call us at any time. We also seek feedback from clients in order to maintain a high quality. We can also organise the purchase and delivery of cleaning materials to your specifications. Cancellation, replacement, cover for holidays and illness If you want to cancel a service session we ask for a one-week's notification (unless there are circumstances beyond your control). If you want to cancel our service, we ask for two weeks' notice. We have a contractual agreement with the maid to ensure that she works for you only under our management. Insurance and safety We ensure that our maids work carefully and take 100% care of your home. We recognise, however, that accidents do happen and therefore our maids are obliged to have public liability insurance which covers loss of or damage to goods or property and bodily injury. In the event of an accident, the maid contacts our office immediately so that we can visit in order to assess the situation and report comprehensively to you. Please ask us for details if required. Payment policy Payment options are detailed in our contract. We prefer monthly or weekly direct debit, but in certain circumstances we accept cheque, cash or credit/debit card payments. We can be flexible should there by special circumstances. The agreed hourly rate charge includes everything, apart from any requirements for us to purchase cleaning materials on your behalf. Housekeeping and household management services We can provide experienced housekeepers to work on a wide range of tasks for an extended number of days and hours. Housekeepers can assist in general domestic duties (laundry, ironing, etc) and also undertake basic cooking, shopping and simple household administration. We can also find people with special cooking skills. Alternatively, we can provide a full household management service. For example, we can provide a maid who will undertake a wide range of tasks (cooking, shopping, etc) and we can also take care of household maintenance, administrative assistance, party help and special projects. For full details, please refer to website heading (above) ‘Other Services’. Contact us and book a service. Please call +34.696.623811 for a quote or e-mail us: housekeeping@la-n-balear.com